09:00 – 10:30
Session 1
Opening ceremony and keynote session
Welcome and opening remarks, keynote presentation and discussion, highlighting the potential for mutual/cooperative insurers to lead, innovate and collaborate to create better-performing businesses for a resilient and purpose-led future.
10:30 – 11:00
Coffee
11:00 – 12:15
Session 2
CEO panel: Profits for purpose
As purpose-driven, commercially-minded organisations, mutual/cooperative insurers must effectively balance a commitment to having a meaningful impact on people and society, with an imperative to maintain long-term financial stability. This CEO panel discussion will explore how ICMIF members can gain a competitive advantage by harnessing the power of purpose to drive performance and profitability.
12:15 – 13:15
Lunch
13:15 – 14:30
Session 3
Building a people-first organisation
Today’s dynamic working environment continues to be shaped by numerous disruptive and evolving trends, underscoring the importance for leaders to prioritise a people-focused strategy. This session examines initiatives by ICMIF members to cultivate resilient and future-ready workplaces, including talent management strategies that enhance employee engagement and wellness, and the organisational and leadership traits needed to foster an inclusive, high-performing culture.
14:30 – 15:00
Coffee
15:00 – 16:15
Session 4
Meeting increasing customer expectations
This session explores how ICMIF members are transforming customer experience as part of their journeys to modernise and become more customer-centric. Looking at how companies are adapting to evolving customer needs and expectations, the session will feature case studies on improving and personalising customer journeys, approaches to integrating an omnichannel experience, and the importance of people and culture in creating positive outcomes for policyholders.
16:15 – 16:45
Concluding remarks and collaboration opportunities
Summary of today’s key themes from the day’s moderator and examples of people-focused collaboration from within the ICMIF network.
16:45 – 17:30
Networking with purpose
09:00 – 10:30
Session 1
Unlocking new opportunities in the evolving risk landscape
In today’s rapidly transforming and uncertain world, insurers are facing both challenges and unparalleled opportunities to redefine their value proposition and operational strategies. This session looks at the significant trends, such as the advent of artificial intelligence (AI) and other emerging technologies, that are poised to fundamentally alter the insurance landscape. ICMIF members share their approaches to stay ahead of these emerging risks, and how they are leveraging technological innovation to unlock new opportunities across the value chain.
10:30 – 11:00
Coffee
11:00 – 12:15
Session 2
Putting a purpose-led strategy into practice
This session explores examples from ICMIF members that have effectively embraced and modernised the mutual/cooperative difference across their organisations. The discourse includes how to operationalise a purpose-led strategy that enhances performance for the business while reinforcing the authenticity of their commitment to long-term value creation for all stakeholders. It also looks at how organisations communicate their unique difference in their customer proposition in a way that builds on their historic principles and heritage, but is articulated through a modern brand experience.
12:15 – 13:15
Lunch
13:15 – 14:30
Session 3
Sustainability for better business performance
Sustainability has become one of the strategic imperatives for the entire insurance industry, influenced by growing market expectations, investor pressures and regulatory compliance. However, for many mutual/cooperative insurers, sustainability is more than adopting sustainable practices to drive positive environmental and social change – it is also good for business. This session showcases ICMIF members that have created business value from embedding a sustainability strategy, in terms of opportunities for product innovation and optimisation, better risk management, and a more resilient operating model.
14:30 – 15:00
Coffee
15:00 – 16:15
Session 4
Embracing transformation for operational excellence and value creation
This session delves into the strategic approach and frameworks required for mutual/cooperative insurers to effectively adapt for the future. Featuring business transformation case studies from ICMIF members, the session will look at how organisations are integrating new efficient processes and digital capabilities to optimise their operating models for improved performance. It will also explore examples of how these organisations are embracing innovation and partnerships to evolve the way they provide insurance solutions and deliver customer value.
16:15 – 16:45
Concluding remarks and collaboration opportunities
Summary of today’s key themes from the day’s moderator and examples of people-focused collaboration from within the ICMIF network.
16:45 – 17:30
Networking with purpose
09:00 – 10:30
Session 1
Partnerships to create more resilient communities
ICMIF’s Impact Strategy aims to influence industry best-practice initiatives and create business opportunities for ICMIF members in the areas of sustainability, disaster risk reduction and inclusive insurance. Through its strategic partnerships, ICMIF sets out to inspire its member organisations to take a leadership role towards creating a safer, more resilient world. This session will showcase the progress made from ambitious targets to real action, and how industry and stakeholder collaboration can help ICMIF members contribute to building more resilient communities and mitigating the global challenges we all face.
10:30 – 11:00
Coffee
11:00 – 12:15
Session 2
Partnerships to create more resilient businesses
This session will focus on examples from ICMIF members that have forged partnerships to help them balance financial performance, quantifying risks and measure sustainability impact to more effectively drive long-term growth and resilience. The case studies will look at commitments and strategies that enable real action across various strategic areas, and the impact of embedding resilience in an integrated approach towards the transition to a net-zero future.
12:15 – 13:15
Lunch
13:15 – 15:00
Session 3
Collaborating with purpose
The final session will look at how ICMIF can inspire and promote effective collaboration amongst its membership of purpose-led insurers and partners. It will provide an opportunity for more ICMIF members to share their experiences and stories of successful collaboration within the ICMIF network.
This session will also include the 2024 ICMIF General Meeting.